Posts Tagged ‘Twitter’

The Phenomenon of User-Generated Context on Social Webs

Monday, June 29th, 2009

Most people are now familiar with social webs like Twitter, YouTube, and so on. These social webs are a place to connect. What is interesting is that there are four different components that make up any given social web. All social web sites will always have these same components to one degree or another. These components include user-generated content, user-generated distribution, user-generated filtering, and user-generated context. User-generated context is the most interesting component of social web and is truly creating new ways for people to communicate with each other.

User-generated Context on Social Webs

The Phenomenon of User-Generated Context on Social Webs

The Four Elements of a Social Web.

  • User-generated Content. Depending on the social web this can include videos (YouTube), web sites (StumbleUpon), short messages (Twitter), and so on.
  • User-generated Filtering. All social web sites give users the means to filter the information that they can access. Many times the user filters this input such as with key word searches or the user can let his or her connections filter content for them. For example with Digg, users “Digg” postings and this can determine what all users can easily view.
  • User-generated Distribution. Distribution can include such things as RSS feeds, YouTube postings, expanding (or not expanding) your connections, and so on. The user controls the distribution to some degree versus the media company controlling the distribution as in the case of television programming.
  • User-generated Context. This what is really different about the social media web. Users and third parties can now determine the context of where and how the user-generated media is presented to the end-user. The user-generated content can be displayed in a number of contexts. Previously the media company had complete control of how the content would be displayed and it what context. For example, a TV network may decide that a television program will air at 8 pm and it will be exactly 30 minutes long with commercials. With social web, the content can be displayed immediately or delayed by the user indefinitely. Additionally, user can re-tweek content, they can blog it, they can put it in widgets, and so on. They can also re-mix it and transform it into something completely different from the original content.

See Servant of Chaos’ blog posting, Who Gives a Hoot About Twitter? for more details on the four elements of social networking. Also, this posting provides a good introduction to Professor Michael Wesch. Michael Wesch is a cultural anthropologist and media ecologist exploring the effects of new media on human interaction. See his lecture on Social Media at the National Library of Congress.


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How To File a Complaint Using Twitter

Saturday, June 27th, 2009

All us at one time or another have wanted to file a complaint against some monolith organization that we have felt has done us wrong. The problem was that we did not know how to file a complaint or we felt there was no hope we would get any satisfaction. Now with Twitter there is hope. You can get the phone company to listen to you or any other large company where you normally will only get a recorded message or an e-mail address.

How to File a Complaint - Use Your Twitter Mob

File a Complaint Using Your Twitter Mob

How To File a Complaint Using Twitter. With Twitter it is easy to file a complaint against your phone company, your gas company, your electronic company, anybody, and anyone. First, get a lot of Twitter followers, like 50,000 or more. Second, just Tweet about your complaint. You do not even need to call the company’s 800 number. If you have enough Twitter followers, the company will call you to resolve your problem. The last thing any business would want is to have your complaint about them and their company get on Twitter’s top trending topics list.

Here are a couple of examples where people are using Twitter to complain about customer service. Adam Savage from the TV show Mythbuster who has over 50,000 Twitter followers, complained on Twitter about AT&T. Adam’s complaint was that he spent “a few hours of web surfing in Canada” and he was charged over $11,000. With Adam complaining on Twitter, AT&T immediately went on Twitter’s Trending Topics list as everyone on Twitter started responding to Adam’s complaint (see TechCrunch’s posting, Twitter Revolt Against AT&T posting for more details). Additionally, many companies now have representatives on Twitter to answer customer’s issues. See ReadWriteWeb’s posting, How to Get Customer Service via Twitter for more information on how companies are using Twitter for customer service. This includes Twitter user names of many top companies.