All us at one time or another have wanted to file a complaint against some monolith organization that we have felt has done us wrong. The problem was that we did not know how to file a complaint or we felt there was no hope we would get any satisfaction. Now with Twitter there is hope. You can get the phone company to listen to you or any other large company where you normally will only get a recorded message or an e-mail address.
File a Complaint Using Your Twitter Mob |
How To File a Complaint Using Twitter. With Twitter it is easy to file a complaint against your phone company, your gas company, your electronic company, anybody, and anyone. First, get a lot of Twitter followers, like 50,000 or more. Second, just Tweet about your complaint. You do not even need to call the company’s 800 number. If you have enough Twitter followers, the company will call you to resolve your problem. The last thing any business would want is to have your complaint about them and their company get on Twitter’s top trending topics list.
Here are a couple of examples where people are using Twitter to complain about customer service. Adam Savage from the TV show Mythbuster who has over 50,000 Twitter followers, complained on Twitter about AT&T. Adam’s complaint was that he spent “a few hours of web surfing in Canada” and he was charged over $11,000. With Adam complaining on Twitter, AT&T immediately went on Twitter’s Trending Topics list as everyone on Twitter started responding to Adam’s complaint (see TechCrunch’s posting, Twitter Revolt Against AT&T posting for more details). Additionally, many companies now have representatives on Twitter to answer customer’s issues. See ReadWriteWeb’s posting, How to Get Customer Service via Twitter for more information on how companies are using Twitter for customer service. This includes Twitter user names of many top companies.
Tags: Consumer Info, Twitter