Software Product Experience Versus Features
There are many software products that are so full of features that the features get in the way of the customer having a consistent, positive experience. I know this is true with many anti-virus programs as well as many graphic software and project manager software packages. Kathy Sierra’s Featuritis Curve provides a graphic illustration of features versus experience. On a bell-shaped curve the customer’s experience at first is that they want more features, but at some point in the product life cycle the features get in the way of the experience. See Shmula posting On Customer Obsession for more on product experience versus product features.