Digg.com posts: “Ever wonder where your voice goes after you hear that ominous warning, “Your call may be recorded . . .”? Ever doubt that it goes anyplace at all? Well, in today’s hi-tech, computer-driven world, there’s a place for everything.”
Many companies use software to categorize calls. This software can identify calls by type of complaint, calls where the customer service agent is too sassy, routine calls, etc. The software then can produce reports that may prompt the company to improve their product or service offering. In most cases no real person actually listens to your call.