Take control of your next cellular contract renewal. It is surprising what you can get if you ask.
From the Consumerist,
”
• Decide what you want (free phones, an amazing plan) and stick to it
• Don’t bother with front-line customer service reps
• Pit one company’s offer against the other
• Don’t be a sucker for their first offer
• Escalate up the customer service chain until you reach someone powerful enough to to give you what you want”