A new survey tells us that only 45% of wireless customers are satisfied with their cellular service. Customer’s biggest dissatisfaction is with being locked into a long-term service agreement. I know that is my wife’s biggest issue with cell phone plans. She uses a prepaid phone. She gets less minutes, but no surprise bills and she can change service at any time. See posting Only 45% of Americans are satisfied with their wireless service > Mobile usage > IT Facts for more details on wireless customer survey.
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